Payment & Refund Terms
Quixerr's Payment Terms
Last Updated: April 2024
The following terms (these “Payment Terms”) govern payments you make or receive through www.quixerr.com (the “Site”)in behalf of Timur Dzirkvadze acting on the basis of registration #046421042997 dated Feb 19, 2021, and its subsidiaries are collectively referred hereto as “Quixerr”, “we” or “us”.
Please read these Payment Terms carefully before making or receiving payments through the Site. By making or receiving payments through the Site, you accept and agree, on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by these Payment Terms. These Terms are supplemental to Quixerr’s General Terms of Service, as applicable (collectively, the “Terms of Service”).
Key Terms
Capitalized terms used but not defined herein shall have the respective meanings given to them in the Terms of Service.
Quixerr Balance is the aggregated amount of your Revenue as a reward for referrals and/or returned payments from canceled orders as a Buyer.
Payment Services Provider(s) are service providers that provide payment services to Buyers and Seller in connection with the Quixerr platform, including with respect to collection of funds from Buyers in connection with purchases, remittance and withdrawal of funds to Seller, currency exchange services in connection with payments and withdrawals in local currencies.
Revenue is the money that users earn from referrals and can either withdraw or use to purchase on Quixerr, subject to these Terms.
Purchasing
General
- Buyers pay Quixerr to create an order from a Seller’s Quix page or Custom Offer, using the Order Now button or through the Cart. Quixerr partners with Payment Services Providers for purposes of collecting all payments from Buyers, transferring such payments from Buyers to Seller, and holding funds in connection with Quixerr Balances. All payments services in connection with the collection of funds on the Quixerr platform are performed by Quixerr’s Payment Services Providers.
- Quixerr.com serves as Seller’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Buyer, and remitting those payments to Seller. Buyer’s payment obligation to Seller will be satisfied upon receipt of payment by Quixerr (or its Payment Services Provider, as applicable).
- Quixerr partners with Payment Services Providers for purposes of collecting payments from Buyers, transferring such payments from Buyers, and holding funds in connection with Quixerr Balances. All payments services in connection with the withdrawal of funds on the Quixerr platform are performed by Quixerr’s Payment Services Providers.
- In most locations, purchases on Quixerr can be made by using one of the following payment methods: Credit Card, Google Pay, Apple Pay - via 2Checkout (Worldwide), LIQPAY (Ukraine) and FONDY (EU and Ukraine), or existing Quixerr Balance. Additional payment methods may apply in certain locations.
- You agree to receive invoices and/or payment receipts from Quixerr in electronic form as PDF documents, DOCX documents, by email or through the Site.
- To protect against fraud, unauthorized transactions (such as money laundering), claims, or other liabilities, payment information in connection with withdrawals is collected by either Quixerr or Quixerr’s Payment Services Providers. Payment Services Providers may also collect such other information as necessary for the purpose of processing withdrawal payments. Quixerr is not exposed to the payment information provided to Payment Services Providers, and this information is subject to the privacy policy applicable to the Payment Service Provider. Please see our Privacy Policy for more information here.
- By using any payment method and/or providing payment details for making purchases on Quixerr, you represent and warrant that: (a) you are legally authorized to provide such information; (b) you are legally authorized or have permission to make payments using the payment method(s); (c) if you are an employee or agent of a company or person that owns the payment method, you are authorized by that company or person to use the payment method to make payments on Quixerr; and (d) such actions do not violate any applicable law.
Local Currencies
- You can use the cards and bank accounts in your local currency to pay on Quixerr. You can display the prices in several pre-defined currencies that can be found on the Site. All currency exchange services in connection with payments in local currencies are performed by Quixerr’s Payment Services Providers. You will be charged in US$ even if the price is displayed in another currency. Funds from the Buyer are credited to the Seller's account by Payment Service Providers in the national currency of Ukraine - in UAH.
- By viewing the prices in currencies that differ from US$ you agree that this information is for reference only and may change depending on the exchange rate available at the time of viewing the price on the site and at the time of actual payment for services.
- Note that all prices on Quixerr are derived always from their original US$ price and, therefore, non-US$ currency prices may change daily in accordance with exchange rate fluctuations and may also include conversion fees. Buyers always have the option to pay in US$ by changing their selected displayed currency.
- If you paid for an Order in a currency other than US$ and your Order was later canceled for any reason, the amount returned to your Quixerr Balance would be based on the exchange rate as of the date of cancellation. Therefore, the returned amount may vary from the paid amount in local currency terms, while always maintaining the same US$ value.
- Your Quixerr Balance is always valued in US$, even if it is displayed in a non-US$ currency. Therefore, should you choose to view your Quixerr Balance in any currency other than US$, it may change daily in accordance with exchange rate fluctuations, while always maintaining the same US$ value. Users always have the option to view their Quixerr Balance in US$ by changing their selected displayed currency.
Promo Codes
From time to time we may offer you promo codes for purchasing Quixes and/or other services offered on the Site, on special discounts. Promo Codes are valid only for purchases on Quixerr and are subject to different time limitations and will expire after their predefined term. To exercise your promo code, simply enter the code on the checkout page. If you fail to do so, your purchase will not be eligible for the discount. Promo codes are limited to one use per user and may not be used or combined with any other promotion. Promo codes may be subject to additional conditions and restrictions as will be disclosed to you upon receipt of the promo codes. Promo codes may be voided in the event of fraud, misuse, or violation of the Terms of Service. Quixerr reserves the right to modify or cancel promo codes at any time.
Receiving Payments
General
- Users are responsible for paying any direct or indirect taxes, including any GST, VAT or income tax, which may apply to them depending on residency, location or otherwise, under provisions of their jurisdiction. Users represent and warrant that they comply, and will comply at all times, with their obligations under income tax provisions in their jurisdiction.
- If an order is canceled (for any reason), the funds paid will be returned to the Buyer’s Quixerr Balance.
- Quixerr partners with Payment Services Providers for purposes of collecting payments from Buyers, transferring such payments from Buyers, and holding funds in connection with Quixerr Balances. All payments services in connection with the withdrawal of funds on the Quixerr platform are performed by Quixerr’s Payment Services Providers.
Withdrawing Revenues
- To withdraw your revenue or funds from your Quixerr balance, you must have an account with at least one of Quixerr's Payment Service Providers for the withdrawal methods listed below. All funds eligible for Withdrawal will be held on your behalf at an account with Quixerr’s Payment Services Provider. All payment services, including withdrawal services, will be provided by Quixerr’s Payment Services Provider.
- Your Quixerr profile can be associated with only one account from each Quixerr withdrawal method. A Payment Service Provider withdrawal account can be associated with only one Quixerr profile.
- Revenues are only made available for withdrawal from the Revenue page following a safety clearance period.
- Users may withdraw their revenues using one of Quixerr’s withdrawal options (see Withdrawal Section below regarding payment terms). To withdraw your available revenue, you must click on the designated withdrawal provider to initiate the withdrawal process.
- Users are responsible for paying any direct or indirect taxes, including any GST, VAT or income tax, which may apply to them depending on residency, location or otherwise, under provisions of their jurisdiction. Sellers represent and warrant that they comply, and will comply at all times, with their obligations under income tax provisions in their jurisdiction.
- For security concerns, Quixerr may temporarily disable a User’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by other users, or associating multiple Quixerr accounts to a single withdrawal provider.
- Withdrawals can only be made in the amount available to you.
- Withdrawal fees vary depending on the withdrawal method.
- Withdrawals are final and cannot be undone. We will not be able to reverse this process once it has begun.
- In certain cases, Users may withdraw Revenues in several different currencies. All currency exchange services in connection with such withdrawals are performed by Quixerr’s Payment Services Providers. Your Quixerr Balance is always derived from its US$ value and, therefore, the local currency amount of your Quixerr Balance may change daily in accordance with exchange rate fluctuations and also includes conversion fees. Sellers always have the option to withdraw Revenues in US$.
- Users will be able to withdraw their revenues from disabled accounts after a safety period of 90 days following full verification of ownership of the account in question, from the day of the last cleared payment received in their account and subject to Quixerr's approval.
Withdrawal Methods
- Payoneer - $1 Fee* within 2 days, or $3 Fee* within 2 hours. For more information, see Pricing and Fees. Available worldwide, except for India and Russia.
* Additional fees may apply based on your location and currency.
Taxes
- Users are responsible for paying any direct or indirect taxes, including any GST, VAT, or income tax, which may apply to them depending on residency, location or otherwise, under provisions of their jurisdiction.
Disputes and Cancellations
We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact Quixerr's Customer Support department for assistance here.
Basics
- Order cancellations can be performed on Quixerr, when eligible, by Customer Support or through the Resolution Center per order.
- Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation of these Payment Terms. Doing so may get your account temporarily or permanently disabled. Note: Once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.
- In the event that you encounter an issue related to the service provided in an order, you are encouraged to use the Site's dispute resolution tools to attempt to resolve the matter.
- Quixerr, through its Payment Services Provider, reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on the Site.
- All transfer and assignment of intellectual property to the Buyer shall be subject to full payment and the delivery may not be used if payment is canceled for any reason.
- If an order is canceled (for any reason), the funds paid will be returned to the Buyer’s Quixerr Balance.
- Revisions to deliveries can be performed by Seller based on the Seller’s Quix and customer care. Seller may determine the amount of revisions they wish to offer, including no revisions.
- Requests for revisions can be performed through the Order Page while the order is marked as Delivered or Waiting For Approval.
- Requesting to gain more services from Seller beyond the agreed requirements by using the Request Revisions button is not allowed.
Order Cancellations
- Quixerr encourages Buyers to resolve service disputes mutually using the Resolution Center.
- Eligibility for requests to Quixerr to cancel an order will be assessed by our Customer Support team based on a number of factors, including violations of our Terms of Service and/or our Community Standards, general misconduct, and improper usage of the Quixerr platform. See below for Order specific eligibility.
- Buyer may request the cancellation until the Seller delivered the complete Order or sent a part of it for approval.
- Buyer can request cancellation if the delivery time has expired and the Order has not been delivered or part of the Order has not been sent for approval to the Buyer.
- Completed Orders cannot be cancelled or refunded.
- Please be advised that orders cannot be partially canceled (i.e. we can only cancel the entire order when it is justified).
- For orders with instant delivery, once payment has been made, orders with instant delivery may not be canceled.
- Orders are not eligible to be canceled based on the quality of service/materials delivered by the Seller if the service was rendered as described in the Quix Page. You may rate your experience with the Seller on the Order Page, including the overall level of service quality received.
- You must use Order Page to address your concerns and desired resolution related to the service provided by their Seller. You may also contact Customer Support.
Refunds
Quixerr does not automatically refund payments made for canceled orders back to your payment provider. Funds from order cancellations are returned to the Buyer's Quixerr Balance and are available for future purchases on Quixerr or for a withdrawal.
General Terms
Modifications
- Quixerr may make changes to these Payment Terms from time to time. When these changes are made, Quixerr will make a new copy of the terms available on this page.
- You understand and agree that if you use Quixerr after the date on which the Payment Terms have changed, Quixerr will treat your use as acceptance of the updated Payment Terms.
Disclaimer of Warranties
YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER QUIXERR NOR ANY PERSON ASSOCIATED WITH QUIXERR MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE SITE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Limitation on Liability
IN NO EVENT WILL QUIXERR, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.
IN ACCEPTING LIABILITY AS THE LIMITED AUTHORIZED PAYMENT COLLECTION AGENT OF SELLER, QUIXERR AND ITS AFFILIATES ASSUME NO LIABILITY FOR ANY ACTS OR OMISSIONS OF SELLER.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
