There may be a record of a pending transaction on your bank statement when the transaction through the card method doesn’t succeed (error appears on the checkout). This happens because the authorization request was sent to the banking institution. In case of an error/failure, Quixerr is making sure to cancel/void the authorization. Depending on processing time by the specific bank, the funds from cancelled/voided authorizations should be placed back on your card within 2-7 days.
Cancellation/voiding of the authorization is not the same as refund, so there won’t be record of the refund on your bank statement. The funds originally reserved/held by the bank for the transaction will just be released back to your card's balance.
When a payment fails, we recommend checking the following:
If you have tried all of these options and everything is working on your end, but the payment has still not gone through successfully, you can contact our Customer Support team for additional assistance.