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Everything you need to know

Order cancellation


How do I cancel an order?

Canceling your order is easy. If your order or its parts have not been delivered for approval, you can cancel your order using the Resolution Center, which is available in the order page, and following the steps to submit your request. Once our manager accepts your cancellation request, the order will be canceled and your funds will be placed in your shopping balance.


Please note that you cannot cancel the order if the order or its parts have already been delivered to you for approval. In this case you may only ask for a revision or accept the delivery.

Find more information in our Payment Terms.



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